Ⅰ General Information
1. Domestic urban rail transit industry has taken the lead in establishing standardized services sites and set up the multilevel and multi-professional after-sales service team which consists of management, technical, operating and supply-side personnel 神马影视. It has realized "modularization of hardware configuration, standardization of on-site operation, normalization of daily management".
2 神马影视在线. Handle sudden failure of service and maintenance, provide remote technical support and guide the resolution of user application problems in the 24-hour remote emergency command center of the Company.
3 神马影视高清. After-sales service management system was established, management function, content, requirement and process were defined and standardization and modularization management was applied.
4 神马影视免费观看. Resource allocation and management system about after-sales service personnel (including the Supplier), material, equipment and tools is established.
5 神马影院. Emergency Response Plan for Major Product Service Malfunction and Rail Transportation Accidents was developed so as to minimize the hazard of accidents.
6. Coordinate the enterprise information and resources inside and outside and establish rapid and convenient after-sales service information report and closed-loop management system 神马在线.
7. The company establishes normalized and efficient information transmission mechanism to ensure the effectivity and smoothness of after-sales service information transmission channel 神马影视.
8. Incorporate the corresponding supplier into the after-sales service system and manage as a whole 神马影视在线.
Ⅱ Operation Mode
Expand the service mode constantly according to the strategic policy of "bringing in" and "going out" of the Company.
1. Service station trust mode: i. e. , with taking territorial resources advantage of subsidiaries and joint ventures and taking technology and management advantage of the parent company, entrust the service station to subsidiaries and realize the improvement of after-sales service quality (for example, Tianjin Metro Line 3 and Chengdu Metro Line 1) 神马影视免费观看.
2. Mode of undertaking repair and maintenance service during the entire life cycle of products: i 神马影院. e. , the Company expands the repair and maintenance service during the entire life cycle of products actively with taking its product developing, manufacturing, business management and market resources advantages. (for example, Beijing Metro Line 4).
Ⅲ Service Performance
The Company has delivered 412 mass transit trains in total by December, 2012. The features of mass transit vehicles include various models (including A type, B type and L type for current 19 projects) and wide distribution (Beijing, Guangzhou, Chengdu, Shenyang, Qingdao and so on) and safe operation of products can be ensured with excellent work of after-sales service personnel for mass transit vehicles.
